Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. However, due to the nature of handcrafted production, please allow for slight imperfections. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

• The item must have been sold on our online store

• The item shouldn't have been used in any way

• The return or exchange request is made within 28 days of delivery

• The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please visit our Returns Centre for more details.

If you have purchased insurance along with your order, and the item you have purchased is lost, stolen, or damaged in transit, you can make a claim here. Our insurance Partners will review your case and send a new item to you, if applicable.